CUSTOMER SERVICE ADMINISTRATION

Who are we? We are an independent and dynamic Dutch coffee company established in 2013, based in the de Pijp neighbourhood in central Amsterdam. We supply our range of Premium and Specialty Grade wholebean coffees and compostable coffee capsules to consumers and business customers across Netherlands, Belgium, Germany, France and other parts of Europe via online webshops and ecommerce platforms and grocery delivery services as well as traditional retailers. We are building towards greater economic and environmental sustainability and accountability in our supply chain so that we improve the welfare of coffee farmers and leave a smaller footprint on the planet. We support our Brand through great marketing and communication across traditional and new (social media) channels. We want to build our reputation as a producer of excellent coffees and awesome customer service. And we want to grow so that we can have a bigger impact. Jones Brothers Coffee Company is expanding and we are looking for more talented and enthusiastic people to join our small team.

Summary of Role This Customer Service role is a diverse and busy central office function, based at our Head Office in central Amsterdam. It is primarily an administration role. We are looking for someone who has good skills; a dedication to, and a love of, excellent customer service; a passion for learning new things; and who will enjoy working every day with our small and fun team of coffee enthusiasts. You will be the central point that provides the critical link between our supply chain, our customers and our Brand, ensuring that we live up to and exceed their expectations for efficient service and fast and friendly communication. We want to continue to build our reputation as a great brand and a great company to do business with. The Job in more detail: 1. You will help us achieve our goals to grow our customer base, and be a more sustainable business and coffee partner 2. You will manage and co-ordinate all customer interactions including enquiries, questions (and occasionally!) service complaints; and resolve issues through telephone and online communication. You are the first point of contact. 3. You will be the link on a daily basis between our Sales and Marketing team and our supply chain partners, various suppliers and our business clients and at-home coffee consumers. 4. You are responsible for forecasting and ordering a variety of coffees from our roastery, maintaining adequate stock levels at our warehouse and office/shop, ensuring product availability; as well as regularly checking and ordering our many other product lines, packaging materials for inventory and delivery; ensuring that we have the right stock of everything at the right times. 5. You will coordinate the follow up to all business client deliveries to ensure they are happy and that all orders are fulfilled on time and upon correct terms and conditions. 6. You will use a variety of back office systems to manage a wide range of tasks including those linked to stock control and b2b ordering portal, email CRM and finance.

What’s it like at Jones Brothers each day: - We have a small cosy workspace and takeaway espresso coffee bar and shop in De Pijp - We enjoy making coffee for customers coming through the door as part of our workday - We’re usually playing music in the background - We have an open communication, collaborative approach to each other and to our work; and an all-hands-to-the pump attitude when necessary - It is both calm and busy; fun, friendly and focussed.

Some things we're looking for in our new team member:

1 Personality:

Calm, organised and methodical, friendly, sociable, hard-working, enjoys learning, can show initiative and will be committed to the greater good of the company and our customers.

2 Skills:

High proficiency computer skills and a good feel for systems (learning fast!): Note: Microsoft Excel skills are especially important to this role, so you will be tested on this in the interview process.

3 Languages:

You have to be a Native Dutch speaker, as 90% of interactions are in Dutch. Your English must be at a professional level for spoken and written communication

Salary range (depending on experience):

€2600-2800/month (gross) full time 40hrs

Location Base:

Amsterdam – our Head Office For questions about the role, you can email us at work@jonesbrotherscoffee.com We also suggest you review our website and social media to get an idea of the type of people, type of company and brand we are.

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